Introduction

At Megamastering, we are committed to protecting your privacy. This policy describes how we collect, use, share, and protect your personal data when you use our website megamastering.com and our audio mastering services.

We process your data in accordance with the General Data Protection Regulation (GDPR) and applicable French laws. By using our services, you agree to the practices described in this policy.

Data We Collect

We collect information you provide directly to us, as well as some data generated automatically.

Data Provided by You

• Contact information: name, email address, phone number.
• Account information: username, password (hashed).
• Communication content: messages via the contact form, support requests.
• Audio files: the tracks you submit to us for mastering (temporarily stored).
• Payment information: processed exclusively by our secure payment provider (Stripe).

Automatically Collected Data

• Technical data: IP address, browser type, operating system, pages viewed, visit duration.
• Cookies and trackers: for website functionality, audience analysis (Google Analytics 4), and user preferences.

Purposes of Processing

We use your data for the following legitimate purposes:

• Providing and improving our audio mastering services.
• Processing your orders and payments.
• Contacting you regarding your project or to respond to your requests.
• Sending technical communications and updates regarding our services (based on our legitimate interest).
• Analyzing website usage to improve performance and content.
• Complying with our legal and regulatory obligations.

We never process your audio data for AI development or machine learning purposes without your explicit and separate consent.

Data Sharing

We do not sell or rent your personal data. We may share it with:

• Service Providers: web host, payment platform (Stripe), analytics tool (Google Analytics 4), email service. These third parties act as processors and are contractually bound to protect your data.
• Legal Authorities: only if required by law.

Some of these providers may be located outside the European Economic Area (EEA). In such cases, we ensure appropriate safeguards are in place (European Commission Standard Contractual Clauses).

Your Rights

In accordance with the GDPR, you have the following rights regarding your personal data:

• Right of access: obtain a copy of the data we hold about you.
• Right to rectification: correct inaccurate or incomplete data.
• Right to erasure: request the deletion of your data in certain cases.
• Right to restriction of processing: restrict the use of your data.
• Right to object: object to processing based on our legitimate interest.
• Right to data portability: receive your data in a structured format.
• Right to withdraw your consent: at any time, for processing based on it.

To exercise these rights or for any questions regarding data protection, contact our Data Protection Officer (DPO) at: info@megamastering.com.

You also have the right to lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL).

Retention and Security

We retain your data only as long as necessary for the purposes described, or to comply with our legal obligations. For example:

• Account data: 3 years after the last activity.
• Billing data: 10 years (French legal obligation).
• Source audio files: deleted within 90 days after delivery of the final project.

We implement appropriate technical and organizational measures (encryption, restricted access, audits) to protect your data against unauthorized access, disclosure, alteration, or destruction.

Cookies

Our website uses cookies:

• Essential cookies: necessary for the website's functionality (shopping cart, user session).
• Analytics cookies: Google Analytics 4, to understand how visitors use the site. These cookies collect aggregated and anonymized data.
• Preference cookies: to remember your settings (language).

You can manage your cookie preferences via your browser settings. Blocking essential cookies may affect the use of the site.

Modifications and Contact

We may update this privacy policy periodically. The most recent version will always be published on this page with a revised update date.

For any questions regarding this policy or our data protection practices, please contact us:

Megamastering
78, avenue Philippine Hamel
Phone: 0129045719
Email: info@megamastering.com